B.Botanicals Beard Oil

Q: What is your return policy?

A: WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND EXPIRES 1 YEAR FROM ISSUED DATE.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopbbotanicals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopbbotanicals.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We are happy to resolve this issue as this is a priority. Please email photos of the damages or wrong item to info@shopbbotanicals.com. B.Botanicals must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please allow 2 business days for returns to be processed. We will email you when the return is received and within processing.

B.Botanicals is not responsible for any shipping and handling fees associated with returns whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).

Q: What is the shipping policy? 

A: Shipping & Processing: Please allow 1-2 business days for processing (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). These times may be extended during holidays, launches, limited edition releases and promotions. Following processing, your order will ship using the delivery option the Customer has chosen at checkout. You will be notified via email with tracking. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout. 

Once shipped, delivery time within the United States is 1-5 days, depending on the delivery option chosen at checkout. We do offer expedited shipping. B.Botanicals is not responsible for delays or packages that are reported missing following confirmed delivery via tracking. If your package does go missing and is unable to be tracked as delivered, please contact us and we will create a claim with the postal carrier. Once the claim is completed and accepted, we will proceed with store credit. We encourage all customers to purchase route shipping insurance at checkout. This will secure all packages and assure that you are reimbursed in the case that your package goes missing.  

All oils are 1 oz.

Store at room temperature. Avoid contact with eyes and DO NOT ingest oil. For topical use only.